The Academic Support offices will provide best-effort services to faculty, staff, and students while classes are taught remotely and we are operating with essential on-campus staffing. Normal hours are 8:30 a.m. - 5 p.m. Monday - Friday, EDT. Email and chat are preferred methods of communication. Walk-in support will not be available. Phone calls may require you to leave a voicemail.
The OWU Library will provide basic phone, email, and chat support. Walk-in support will not be available. The 24/7 space will remain open to students for study purposes and computer usage. Please respect the appropriate social distancing guidelines when using this space.
Access to Print Materials
Lending and borrowing of all physical materials and equipment will stop until further notice. (CONSORT, OhioLINK, ILL).
Libraries do not expect checked-out items to be returned until the libraries re-open. In the interim, loan periods will be extended, so faculty, staff, and students can ignore overdue messages and bills. We will work with campus partners on how to return physical items once we are able to receive these items again. We will waive all fines and fees as long as materials are returned undamaged.
Access to Remote Library Resources:
Materials in electronic format will remain available and can be accessed via this guide: Off Campus Access to Resources. For students, libguides remain a great source on which resources to use in the absence of librarian assistance.
Reference Material Help
Reference services will continue remotely via chat and email.
Librarians ready to help students locate content for class assignments and research will be available Monday - Friday 8:30 - noon, 1 p.m.-5 p.m.
The Sagan Academic Resource Center will provide support to students and faculty by email, phone, Google Meet, Hangout, other kinds of virtual support. Walk-in support will not be available. Use the resources on this page to help enhance your study skills and practices so you can become a more engaged student and a more efficient and effective remote learner.
Sagan ARC staff members are reaching out to students who have regular (weekly) appointments with staff in the areas listed below. The goal is to continue to meet at the same scheduled weekly time or another agreed-upon time.
If you are a student seeking support in these areas – Writing Center, Academic Advising, Academic Skills, Quantitative Skills, Disability Service Center, or Bishop ACCESS – please email or call the contact person in that area directly (see below). You also can contact Jim Stull, Director of the Sagan ARC, for assistance: email@example.com; 740-368-3928.
Students and staff can call Martine Stephens at 740-368-3925 or email firstname.lastname@example.org with questions or for other support.
Students can email email@example.com with questions about their writing assignments or drafts of assignments. Tutors can respond to students and comment on essays through email. They can also conduct face-to-face online tutoring through Google chat or Blackboard if they have access and know how to use those tools. Go to the Writing Center for updated information.
Peer tutoring is available. Martine Stephens is the contact person. If the subject lends itself easily to email tutoring (as with writing), peer tutors may be able to communicate and work with students through email and Google tools (Google Drive, Google chat, etc.) if they have access and know how to use those tools. Go to Departmental Tutoring for updated information about virtual tutoring assistance for spring 2020, starting March 23.
Quantitative Skills Center
Contact Katie Boyd at firstname.lastname@example.org, 740-368-3925, to set up appointments. Appointments can be held via Google chat or over the phone as needed. If meeting over the phone, Katie will use a website called twiddla.com, which acts as a FaceTime whiteboard. This will allow students to communicate quantitative subject matter with a visual aid. We are making plans so peer tutors can provide remote tutoring support. Go to the Quantitative Skills Center for updates.
Disability Services Center
Stephanie Rowland will communicate via email email@example.com and Google chat; send PDF letters when needed.
OWU Testing Center
The Testing Center will be closed. Arrangements need to be made with faculty for taking home exams or rescheduling. Email the Testing Center at firstname.lastname@example.org.
Academic Skills Center
Students, staff, and faculty can email Emily Lugg (email@example.com) or Annie Stinemetz (firstname.lastname@example.org) with questions or for other support. They can support students through all Google app features - email, Google chat and hangouts, shared Google docs. Students can continue to receive weekly academic skills support through shared weekly action plans and semester-at-a-glance documents. Students can make remote appointments with either coach.
Bishop ACCESS Program
Bishop ACCESS students should contact Emily Lugg (email@example.com, 740-368-3930) if they have questions about, or need assistance with, any of the following: One-on-one appointments, tutoring support, lunch-and-learns, or other BA program matters or concerns.
The Office of Academic Advising will provide remote assistance to students and advisers. Students and faculty should email or call Jim Stull: firstname.lastname@example.org; 740-368-3928
Students also may go to Navigating Ohio Wesleyan's Online Systems and Resources for information and guidelines for a number of advising-related actions, including:
- Withdrawing from full-semester courses
- Identifying courses to take in Self-Service
- Registering for classes and managing your registration cart
- Learning about general education and major requirements
- Using Degree Audit to track your progress toward a degree
Remote assistance is available via email and phone. Walk-in support will not be available.
- Email: email@example.com
- Jaime Milburn - firstname.lastname@example.org
- Michele Serena - email@example.com
- Kelly Newell - firstname.lastname@example.org
- Phone: 740-368-3200
We are able to provide electronic transcript delivery processing via getmytranscript.com. Transcripts will not be able to be sent via post office mail.
The fall 2020 schedule of courses is now viewable at owu.edu. Open advising will take place via email between students and advisers starting on March 23. The self-service portal will be available for Fall 2020 registration per the schedule listed at the following link: https://www.owu.edu/academics/office-of-the-registrar/schedules/registration-schedule/.
Web resources such as verification letters, major/minor changes, advisor change requests, etc., will be available at owu.edu.
Students can review their degree progress at owu.edu.
Students who have taken coursework from other universities should send official electronic transcripts to email@example.com so that these can be evaluated in a timely manner.
The student mailroom is operating with shortened hours. Please see the details below.
- Phone: 740-368-3389
- Email: firstname.lastname@example.org
Student mailroom will be running on shortened hours, Monday, Wednesday, and Friday from 1:30-3 p.m. It will be closed on Tuesdays and Thursdays. If you are unable to pick up during these hours, please contact us to make other arrangements. We will forward any letter mail that is USPS first class, please make sure your online address listed is correct. For any future ordering, please make sure you use your home shipping address. If you have a package in the mailroom and are unable to retrieve it because you have left campus for the semester, please email using the address above.
IS will provide phone, email, chat, and web support. Walk-in support will not be available. Reprints of CardIDs will be delayed and should be requested by creating a ticket (link below). Media Services and Duplicating will be closed. Support tickets will be reviewed during business hours. The working remotely page and the helpdesk page are helpful self-service solutions.
- Online chat: available at helpdesk.owu.edu
- Ticket submissions: https://helpdesk.owu.edu/web-support-request-form/
- Email: email@example.com
- Phone: 740-368-3120