'RegiStar' Student Guides

Are you passionate about helping your fellow students? As a 'RegiStar' Student Guide, you'll be a vital peer resource, helping students navigate the administrative side of college. While you'll support the Registrar's Office with key administrative tasks, your main focus is on providing guidance and assistance to your peers. It's a unique opportunity to gain valuable experience while making a tangible difference for the student community.

What You'll Do

• Guide & Empower Peers: Serve as a frontline guide, helping your fellow students understand and resolve common issues related to registration, academic records, and graduation.

• Deliver Multi-Channel Service: Respond to inquiries warmly and accurately via front-desk walk-ins, phone calls, and email to direct students and other campus community members to the best resources to meet their needs. 

• Contribute to a Seamless Experience: Assist with essential office tasks, such as reviewing documents and processing student requests, to ensure all administrative processes run smoothly for students. 

• Collaborate on Special Projects: Contribute to initiatives that directly enhance the student experience, such as auditing web guides, testing new portal features, or researching campus needs. 

Who We're Looking For

We're looking for students who are ready to be a helpful, friendly resource to their peers. Ideal candidates will have:

• Compassion & Active Listening: A strong desire to help others and an ability to understand their challenges.

• Clear Communication: The ability to translate complex policies and procedures in a simple, straightforward, and friendly way. 

• Courtesy & Professionalism: Commitment to maintaining strict confidentiality regarding student records (FERPA compliance) while representing the University with integrity, maturity, and poise. 

• Curiosity & Problem-Solving:  A curious and proactive approach to understanding challenges and developing new solutions to help others.

Why You Should Apply

This role is ideal for students who want hands-on experience in higher education administrative operations, customer relationship management, and data privacy compliance. You will build highly marketable skills in peer mentorship, conflict resolution, and project coordination - ideal preparation for careers in higher education, management, human resources, or public administration.